2009 Shipping Information  

We strive to ship all orders within 2 business days of receiving your order.This schedule is a general rule and not a guarantee that an order will ship within this timeframe.

Shipping and Handling Rates

Each item is indivdually charged shipping based in it's size, weight and the vendors shipping specifations. The primary shipping vendor is the United States Postal Service. We want to keep your costs low and keep our business simple. Rates are subject to change without notice.

How long does it take for delivery to U.S. destinations?
For U.S. destinations USPS shipping allow 5-7 business days.  

 
International Orders  (shipped outside the United States, APO, FPO, or Canada) We add $3.50 US to all International orders and they re shipped via USPS

Your order may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. International shipments are subject to opening and inspection by custom authorities. As the importer you must comply with all laws and regulations of the country in which you are receiving the goods.

We may provide certain order, shipment and product information with our international carriers. This information may have to be communicated by the carriers to customs authorities in order to facilitate customs clearance and to comply with local laws.

By finalizing your order you agree to the following terms:

• Your online total is for products and freight costs.
• The freight cost will be calculated at the time the order is placed for the majority of countries.
• Only duties and taxes will be additional and will be collected by the carrier if required by your country.
• We have the right to send a second invoice detailing any additional charges for shipping and handling.

How long does it take for delivery to International destinations?

International orders shipped by UPS will arrive in 3 to 10 days depending on the country and area shipped to within the country. International orders shipped by surface ocean freight will arrive in 2 to 8 weeks depending on the final destination. The charge for surface or airmail service is based on the weight of the package and the final destination. 

Returns

If for any reason you are not satisfied with your order, just return it within 30 days from the date of purchase, and we will offer you an exchange or refund your money. Please include a copy of your invoice or your packing slip with the returned items. Products purchased as sets must be returned as a full set for credit to be given. To help us serve you better, please write a brief notes on the back our your invoice to explain why your are returning the materials. Also, please indicate whether you would prefer an exchange, an account credit, or a refund. Note: Freight changes are not credited on returns. Please ship your returns insured via any trackable delivery service to the address below. Delivery shortages or damage must be reported within 30 days of receipt.

Products purchased as sets must be returned as full sets in order to receive credit.
Return items, unless otherwise noted on the packing slip by an insurable and traceable method to:
SpiritStep Publishing
7193 Emily Lane
Santa Barbara, CA 93117

Freight charges are not credited on returns.